roqol Platform Privacy Notice

This page describes what we collect when you use roqol and how we keep that data protected. We at roqol take your privacy seriously. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a bet on Liga 1, we collect certain personal information. This notice explains what we collect, why, how long we keep it, and your rights.

Our privacy practices reflect both our legal obligations and our commitment to you as a roqol member. We do not sell your data. We do not share it with advertisers. We use it only to operate your account, comply with law, and protect roqol and our members from fraud.

What We Collect at roqol

We collect data in several categories:

• Account Information: Your name, email, phone number, date of birth, and postal address. We collect this when you register and during account verification (KYC).
• Identity Documents: When verifying your account, you upload a valid ID (passport, national ID, or driving licence). We store a copy for compliance and fraud prevention.
• Payment Information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record your payment method, transaction ID, and amount. We do not store full card numbers or bank account details—payment processors handle that securely.
• Activity Data: Every bet, deposit, withdrawal, and promotion you claim is logged. We track your wagers on Liga 1, Piala AFF, live-dealer tables, slots, and esports to calculate cashback, tier progression, and bonus eligibility.
• Technical Data: IP address, device type, browser, operating system, and approximate location based on IP. We use this to detect fraud and ensure account security.
• Communication: If you contact roqol support, we keep records of your messages, our responses, and any issues raised.

We do not collect data about your income, employment, or family unless you voluntarily provide it in support conversations. We do not use cookies to track you across other websites. Our cookies are session-based and serve only to keep you logged into roqol.

How We Use Your Data at roqol

We use the data we collect for these purposes:

• Account Management: To set up your roqol account, verify your identity, process deposits and withdrawals, and maintain your account security.
• Compliance: To comply with anti-money-laundering (AML), know-your-customer (KYC), and other legal obligations in Indonesia and where roqol operates.
• Fraud Prevention: To detect unusual activity, prevent unauthorized access, and protect your roqol account and funds.
• Promotions: To calculate your weekly cashback, track tier progression, and determine eligibility for welcome offers, reload bonuses, and referral rewards.
• Support: To respond to your enquiries, resolve disputes, and improve our customer service.
• Analytics: To understand which games and features are popular, and to improve roqol's platform and user experience.

We do not use your data for marketing beyond your roqol account. We will not send you promotional emails about other products or services unless you explicitly opt in. If you are a roqol member, we may notify you about new games, promotions, or account changes—but only because you are an active user, not because we sold your contact details.

Data Retention and Third Parties

We retain your data as long as your roqol account is active. After you close your account, we keep your records for seven years to comply with Indonesian financial regulations. We then delete or anonymise your data, except where law requires us to retain it longer (e.g., for tax or fraud investigations).

Our servers may sit outside Indonesia—in data centres across Southeast Asia or globally—to ensure fast, reliable access to roqol. We ensure all such servers meet international security standards. We use third-party payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) and hosting providers. These processors and providers access only the data necessary to deliver their service. We require them to sign data-protection agreements and treat your data confidentially.

Your Rights and roqol

You have the right to:

• Access: Request a copy of the personal data we hold about you at roqol. We will provide this within 30 days.
• Correction: Ask us to correct inaccurate information in your roqol account—name, email, address, etc.
• Deletion: Request deletion of your data, subject to legal retention obligations. We will honour this where possible, but may retain anonymised records for compliance.
• Portability: Request a machine-readable copy of your data so you can transfer it to another service.
• Opt-out: Opt out of promotional communications from roqol (though we may still send transactional messages about your account).

To exercise any of these rights, contact roqol support with your account email and a clear request. We will verify your identity and respond within 30 days. If we deny a request, we will explain why.

Security, Cookies, and Contacts

We use encryption (HTTPS/SSL) to protect data in transit. Our servers use firewalls, intrusion detection, and regular security audits. We limit employee access to your data on a need-to-know basis. However, no system is non-specific info secure; if a breach occurs, we will notify affected roqol members without unreasonable delay.

Our cookies are minimal. We use session cookies to keep you logged into roqol—these expire when you close your browser. We do not use tracking cookies or third-party cookies. If you disable cookies in your browser, you may not be able to log into roqol.

If you have questions about roqol's privacy practices, contact us at [email protected]. This privacy notice was last updated in 2024 and may change as roqol evolves. We will notify you of significant changes by posting a notice on our platform or by email.